Natural Balance, Inc. ("Natural Balance") cares about the service provided to each user of its Web site ("user" or "you"), including those who trust us enough to place orders. In order to protect the privacy of its users, Natural Balance has adopted the following policy:

I. Shipping Policy

Orders placed over our website are shipped via the United States Postal Service. To get your product more directly, please visit a nearby retailer, or contact customer service during normal business hours.

II. Refund Policy

Natural Balance takes pride in all of the products it manufactures. We believe our products are the finest nutraceuticals on the market today. In support of that belief, we offer a 100% satisfaction guarantee. Should you have an unsatisfactory experience with a particular product, simply call our Customer Service department at 800-833-8737 and, upon proof of purchase, we will gladly refund your money, totaling either the discounted price you paid, or our Suggested Retail Price (whichever is lower).

III. Privacy & SecurityPolicy

Please read the full details about security here.